The saga of buying the pinball machine at SWC (Phase II)

by Darth Danno
on 2019-07-31, 07:18:39

So two guys showed up in a car (this point will be important later on) Friday morning to move the machine into my house. Now they were very friendly and personable, but one thing that was rather disconcerting was when one of them said: "Now, we've never done anything like this before." Considering this machine weighed 450 lbs, I wasn't about to send them off and attempt to do this by myself, so I let them at it and hoped for the best.

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As you can see in the picture, the unit was encased in a heavy wooden frame for shipment. They only brought one drill, and as I wasn't sure where Dad's drills ended up when I moved everything back to the house & couldn't loan them a second one, it took them quite a while to get all the screws out to be able to get at the cardboard box that was inside the frame. Once they did, they opened the box and inside that was the pinball machine itself, wrapped in shrinkwrap with the backboard resting on top of the base. They lifted it out and carried it to my back door. Now all they had to do once they got it in the house was to carry it through the back dining room (which was @ 21 ft), enter my living room through the northeast entrance, and place the machine in the northwest corner of the room. But no matter how they tried, the machine was just a little too big to fit through the back door! I went and measured the front door opening, it was bigger and the machine would be able to fit through there, no problem. The issue was that I had pushed all the furniture and everything from the back of the house to the front for easy access through the back, now we had to push all the furniture and everything that was in the front area of the house TO the back, so they could easily enter the front hall, come into the living room now via the southeast entrance, and carry it across the room to the northwest corner. One mover stated: "I'm glad this job was booked for 2 hours!"

So the machine finally made its way into its spot in the living room, and the guys went about installing the legs. Once that was done, I read the instructions that stated there was a latch in the base that you would raise up with the provided allen wrench and lock the backboard into place. We got the allen wrench, but there was no latch in the machine or anywhere else for that matter. On top of that, there was a metal panel that was also supposed to be screwed into place in the back, further securing the backboard to the machine, and we couldn't find that either! So with the movers still here, I called Pinball USA and explained the situation to them. They found it very odd that there was no latch already in place, they would send one out to me Monday morning along with instructions on how to "easily" put it in. But for the meantime, the machine was not sturdy enough to actually start playing, so that would have to wait. In regards to the missing metal plate, we were told it was already screwed to the back of the machine, but we had to unscrew it, rotate it 180 degrees, raise it up @ 1/2 an inch from where it was placed originally, and re-screw it back in again. The guys did that part, but with them not being able to do anything more, asked me about payment. I told them that was between their company and Pinball USA as shipping was to be included in all of this, so they checked with their office, verified that was the case, and departed.

Then on Saturday I got a call from Pinball USA again, apologizing profusely for the mix-up. I asked; "What mix-up?" It turns out the salesman I was talking to on Fri (and also to whom I was speaking now) thought I had bought the 47" screen, when in fact I had bought the 42" screen, and the "missing" latch actually didn't come with the 42" screen, only the 47", and they had sent me the wrong instructions! He said if the plate was re-positioned (and it had been the day prior), then the rest of the instructions should be the same, everything should be fine and secure, and I could just turn it on and play. So I did that...and more problems ensued.





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