The saga of buying the pinball machine at SWC (Phase I)

by Darth Danno
on 2019-07-24, 06:11:19

Let me tell you the story of all that I had to go through to get the pinball machine delivered and into my living room. Ordering and paying for it at the con was relatively easy, but once I got word the machine was in transit to my house, that's when things got interesting.

I had received an e mail back on May 3rd from Pinball USA stating the machine was in transit from Ca. and once it got to Illinois, the first team would be delivering the pinball machine to my house and putting it in my garage, the second team would come later that day, or the next day, move it into the room of my choice and install the legs. Then they said all I had to do was plug it in and turn it on. They also included a quick start guide...a 40 PAGE quick start guide! Looking over the paperwork, there was so much of "don't touch this" or "don't press that" because it would screw up the settings, it made me really nervous.

The freight forwarder called me on May the 6th, asking what day & time I'd like to have the machine dropped off. They said they could do it anytime up until 2:00 pm. I said how about 1:00 on 5/7 as I had a doctors appt. at 10:00 that morning, and that should give me plenty of time to be back home for when they arrive. They said that was fine, so everything was set, or so I thought. Then, on Wed morning at approximately 9:35, I was heading off to my appt. when I got a call from an unknown number. Something told me I should answer it, and I was darn glad I did because it was the delivery driver telling me he was @ 5 minutes away! I told him the appt. was scheduled for 1:00, and he said I was his last stop for the day, and he was going to be back home by 1:00. He offered to leave the machine in my driveway, and I nixed that idea considering I didn't want a $6700.00 machine left outside with all the rain we'd been having, so I turned around, headed back home, and got there moments before the driver pulled down my street. He unloaded the unit, wheeled it into my garage, and was on his way. Luckily my appt. wasn't too far away from where I lived, and I managed to get there right at 10:00. Now I just had to wait for the call from whomever was going to move the machine into my house to contact me to set up a time to do that.

I didn't hear from anyone the rest of Tuesday, so on Wed I reached out again to Pinball USA to find out what was going on. Then on Thursday, I got a call from a moving company who had been contracted to move the machine into my house, and we set that up for Friday @ 9:30 am...





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